Month: November 2019

The retail industry is evolving further and faster than ever before. In a challenging economy, competition is fierce, underpinned by aggressive price wars and new market players. Physical and digital worlds are converging. Everything is connected. The pace of change is exponential. And the possibilities for improving how we work and live are literally limitless. …

Creating ‘always-on’ Customer Service Read More »

As basic financial services like checking accounts and Internet banking become increasingly commoditized, it’s more important than ever for community banks to create unique value propositions to attract and retain key customer segments. Demands for 24/7 self-service banking access continue to increase (especially among emerging millennials) and human-to-human interaction becomes increasingly rare due to decreased …

5 Things Your Community Bank Can Do to Improve Customer Experience Read More »

One would think that with so much customer data available, in so many places, companies would know exactly how and where to engage with their customers most effectively. But in fact, the distance between companies and their customers has never been wider. Why? Because traditional customer service systems and CRMs just aren’t up to the task of tackling today’s decentralized,  fragmented …

The Future of Customer Engagement Read More »

This white paper explores how the power of an information availability solution can unlock the latent potential of your IT environment and deliver new value for your organization. It includes an Action Worksheet to use in discussions with your IT executives.